Vice Autoglass / Insurance Glass Service
A damaged windshield.
A clear next step.
Looking to use insurance for windshield repair or replacement? Start with a conversation with Vice Autoglass. We help you understand the service details, what information to gather and how to get your appointment moving.
From damage to appointment
Your insurance glass process,
one easy step at a time.
You do not need to have every answer before calling. Tell us what happened, and we will help you identify the next steps for your glass service.
Start with Vice.
Call 833-808-8423 or request service online. Share your vehicle, damaged glass and service ZIP code. Already have a claim? Let us know so we can discuss the job with those details in mind.
Confirm your coverage.
Contact your insurer or its glass claims team to confirm whether the damage is covered, your deductible and any authorization requirements. Tell them you would like Vice Autoglass to perform the work and ask what information they need from you or us.
Share the claim details.
Once your claim is opened, provide the claim number and relevant insurer contact or authorization information when we speak. We review the vehicle, glass options, sensors and any calibration needs, then clarify the service estimate and payment arrangements before work begins.
Choose your appointment.
After the necessary details and approvals are confirmed, we arrange your service based on glass availability and your location. Mobile service can be scheduled at your home or workplace where conditions are suitable.
Know what comes next.
At completion, we explain aftercare and the recommended time before driving. Keep your invoice and claim records, and follow your insurer's instructions for any remaining documentation or reimbursement.
A little preparation goes a long way
Have these details handy.
Gather what you can before your call. If something is missing, we can still discuss your vehicle and the service you need.
- Vehicle year, make and model or VIN
- Photos and a description of the damaged glass
- Your insurer's name and claim number, if already opened
- Any coverage, deductible or authorization details your insurer provided
- Service ZIP code and preferred appointment times
Please do not put policy numbers or other sensitive insurance documents into an open website message. Ask our team how to provide any information needed for your job.
Already filed a claim?
Call with your claim number and vehicle details. We will discuss glass availability, the work needed and what must be confirmed before scheduling.
Not sure whether to use insurance?
Request a service quote and confirm your deductible with your insurer. Knowing both helps you compare your options.
No glass coverage?
You can still request a direct-pay quote. We will explain the service estimate before you decide how to proceed.
Glass service, with the details covered
Focused on your vehicle.
Repair or replacement
The size, position and condition of the damage help determine the appropriate service. Tell us what you see and send photos for an initial discussion.
Cameras and sensors
Modern windshields may include driver-assistance equipment. We review glass specifications and calibration requirements for your vehicle.
Convenient mobile service
Based in Bensalem, we serve Bucks County, Greater Philadelphia and nearby South Jersey locations. Call to confirm your ZIP code and work-site suitability.
Your questions, answered
Less guesswork before you book.
Will insurance pay for my windshield?
Coverage depends on your policy, the damage and your insurer's decision. Ask your insurer to confirm the applicable coverage and any deductible before authorizing work. We do not promise automatic approval or a zero-cost replacement.
Do I need to file a claim before calling Vice?
No. You can call us first to discuss your glass service. Your insurer may need to open or approve a claim before insurance payment arrangements can be confirmed.
Can I request Vice Autoglass for the work?
Tell your insurer you would like to use Vice Autoglass and ask about its process, any required authorization and how payment will be handled. Contact our team to confirm the arrangements for your specific job.
Will I have to pay a deductible?
Your insurer determines whether a deductible applies and its amount. Any customer responsibility and payment arrangements should be confirmed before service.
Do you bill every insurer directly?
Billing and payment arrangements vary by insurer and claim. Please call us with your insurer's details so we can confirm what is available for your job before scheduling. Do not assume direct billing or reimbursement is guaranteed.
Is camera calibration included?
Calibration needs depend on the vehicle and work performed. We review those requirements with the service estimate; ask your insurer to confirm any related coverage or authorization.
Start with a quick conversation
We make the next step clear.
Tell us about the damaged glass and whether you have already opened a claim. Our team will help you get the service details organized so you can move forward with confidence.
Coverage, deductibles, approvals and reimbursement are determined by your insurer and policy. Service scheduling depends on location, glass availability and vehicle requirements. View our warranty policy.